Terms and Conditions


We have highlighted our Terms and Conditions to help your customer journey with Celines Flowers. Should you have any questions our team are here to assist.   

Terms and Conditions of Use of Website
Access to this Website and the use of information on it is subject to these Terms and Conditions of Use. You should carefully read these Terms and Conditions of Use. By proceeding further, you will be deemed to have accepted them.


In these Terms and Conditions of Use, the following terms shall have the meanings indicated:

•  “Terms and Conditions of Use” – means the terms and conditions of use of this Website herein contained;

•  “Website” mean this website, being a website accessible at or via any or all of the following internet addresses:

•  “Privacy Policy” means our statement of practice as regards the privacy and security of your information when accessing and/or using this Website and any of the features hereon (you can read a copy of the Privacy Policy by clicking here)

•  “you” means any and all persons accessing or using this Website and/or availing of any information and/or services available on or via this Website;

•  “we” and “our” and “us” means this company and owner of the website.


Governing Law and Jurisdiction
Information appearing on this Website is provided in accordance with and subject to the laws of Ireland and the laws of Ireland govern the conduct and operation of this website. The courts of Ireland have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with these Terms and Conditions of Use, the information contained on this Website, and any use made of that information. Any such claims or disputes shall be resolved in accordance with the laws of Ireland.


Disclaimer as to accuracy of information
Care has been taken in the preparation of the information contained on this Website. However, we do not make any representations or warranties as to the accuracy of the information contained on this Website.


Prohibited use of Website
The information on this Website is not intended to be provided to and should not be used in any State or jurisdiction of any nature in which access to or use of such information is prohibited, whether in the format in which it is presented on this Website or otherwise. If you have any doubts about the legality of your using this Website, you should not continue any further.


The contents of this Website, including these Terms and Conditions of Use, any information contained on this Website and our Privacy Policy are subject to change and to being updated without notice from time to time.


Hypertext links
•  This Website contains hypertext links to websites not maintained by us or any member of our company. We do not endorse or represents the reliability, accuracy, or quality of any information, goods, services, or products displayed or advertised on such other websites. No member of our company is or shall be (or be deemed to be) a party to any contract that you may or do enter into with the providers of such goods, services or products. You are reminded that different terms and conditions of use will apply to you as a user of such websites. We hereby disclaims any and all liability for the content of such websites and any loss or damage of any nature suffered by you as a result either: (a) of accessing or using such websites; or (b) availing of or acquiring any or all of the goods, services or products advertised or available on or via such websites. The use by you of such websites is at your sole risk.

•  This Website contains hypertext links to websites maintained by us. You are reminded that different terms and conditions of use may apply to you as a user of such websites.

•  No third party is permitted to create a link from another website to this Website without our prior written consent.


Privacy Policy
We will use your personal data in the manner set out in its Privacy Policy. However, in the event of a conflict between the Privacy Policy and these Terms and Conditions of Use, the Terms and Conditions of Use shall prevail.


General disclaimer of liability
•  No member of our company (or any other person involved with the provision and maintenance of this Website) takes any responsibility for the accuracy of the information provided on this Website. Use of such information is at the user’s sole risk. No member of our company accepts any liability for any loss or damage of any nature, including but not limited to loss of profits, goodwill, or any other type of financial or other pecuniary or direct or special indirect or consequential loss howsoever arising whether in negligence or for breach of contract or other duty as a result of:

(i) use of this Website, including but not limited to any electronic mail messaging and Internet communication that may arise from, in the course of or pursuant to such use; and/or

(ii) reliance on the information contained in this Website, whether:

(a) downloaded or not;

(b) authorised or not.

•  We make no representation or warranty or undertaking of any kind in relation to the analysis or information contained on this Website or the completeness or accuracy of such information.


Right to information on this Website
The information contained on this Website may not be copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of our company.


Attempted use of Website
These Terms and Conditions of Use shall also apply, subject to alteration as necessary, to attempted access of the Website and attempted use of information on it.


•  In the event that any provision in these Terms and Conditions of Use is held to be unenforceable or invalid, such provision shall be severed and the remaining provisions shall be enforceable to the fullest extent permitted by the laws of Ireland .

•  Clause headings in these Terms and Conditions of Use are for reference purposes only and shall not be used to construe or determine the meaning of any or all of these Terms and Conditions of Use.


It is a condition of use of this site that all copy and material shown here remains the property of Celine’s Flowers and Gifts and may not be reproduced, quoted or disseminated without prior written approval of the owners.


Terms And Conditions For Orders

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which (“we/us”) makes this website available to you and any of our services which are accessible. These Terms and Conditions govern your use of the website. The numbers and headings of each paragraph have no meaning in the context of the condition described and are for guidance only.


•  Website Products

1.1 All Products as depicted on this website (as may be varied from time to time) are available for delivery in Dublin, Wicklow and Kildare, Ireland.

1.2 Certain products may be delivered by us in bud to ensure longer life.

1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details on our website.

1.4 All our Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

2.1 Prices listed are subject to change at any time.

2.2 Prices include VAT for deliveries within Ireland, but exclude Flowers Delivery.


•  Orders / Payment
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards valid for use in Ireland . By clicking on the ‘check out’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the website.

3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your delivery Date. We will not consider ourselves bound by a contract with you until we have issued this confirmation.

3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you. You are responsible for ensuring the detail of your order. Please read your confirmation carefully as we will assume the detail shown to be correct and will not accept liability for errors not advised to us prior to delivery.

3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.


•  Delivery
4.1 Delivery Charge as advised in our delivery section will be applicable. If you request delivery to remote areas which are not normally delivered to by us you will be advised of any additional charges as soon as possible after receipt of your Order Form. Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions when you place your order.

4.2 Should you require your delivery to be made within a specific time period we are able to offer the following delivery services :

4.4 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. We highly recommend that you provide us with your Mobile Number for this purpose.

4.5 Certain products may be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – if this is the case for your order, we will advise you after you have completed your order form.


•   Customer Services
6.1 In the event that you are not satisfied with the Service any complaints should be addressed by using the contact details set out in the website contact us page.

You are always welcome to send comment, critical or complimentary to us.

6.3 Because of the perishable nature of most Celine’s Flowers and Gifts products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.


·         Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Acts 1988 and 2003 .

We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company. Once your order has been processed our database will only be used to contact you or send you email in the future where you have consented by indicating this consent in our online order system. You can also indicate this consent by registering your details on our home page. If you object to any communication from us you can have yourself removed from our communication database at any time by contacting us using the details set out on our website.
We collect the following information during our order processing: Your name and address, phone number and or mobile number, e-mail address, credit card details and order history. If you consent by registration we collect the information you opt to enter. We never collect other sensitive information about you.

If you provided your details to us by telephone or in person this information will not be available online, although it will be retained in our back office database. You may request a copy of the information we hold by writing to us. Similarly, you can advise changes to your contact information and it will be amended immediately on request.

If you have any questions/comments about our privacy policy please contact us.
It is our intention to protect your privacy in the best ways we know. With this in mind we do intend to review and amend our privacy policy regularly, which may in turn see this document change to reflect our progress.


Returns & Refunds Policy      Privacy Policy



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